I am not sure now if there is an issue with the support ticket system or if the support team is just ignoring and closing my requests, but the overall experience for me is extremely bad.Īs an Enterprise customer I am expecting a 24/7 email support and with the highest priority according to the levels of customer support that LastPass offers and being ignored for more than 2 weeks is really unacceptable. To be sure that it was not an issue with my account, I've also asked one of my colleagues to submit a new case but the result didn't change. Try emailing or tweet at their handle LastPassHelp, I just tweeted them and then they emailed me. and all the tickets that I've created are simply closed without any reason or comment. Re: Unable to log into lastpass, 2FA not sending SMS or email messages with code. If you don't hear back by Monday, feel free to click my Community name to send a Private Message with your LastPass email address and associated phone number for a status check. It also appears you were able to create cases with Customer Support over the weekend. Yes, LastPass mobile apps are available for both Android and iOS. Moreover I cannot see these tickets in "My Cases" list but somehow I can still access them with a direct link like I've reviewed both of your posts and LastPass accounts. A LastPass administrator will unlock your. Reference: LastPass Support - Claiming Your LastPass Premium-as-a-Perk. Contact Lehigh Emergency Info Mobile Friendly Higher. I've opened several tickets but I've just received an auto-reply via email with the case numbers and nobody from the support team got back to me. address, credit card numbers, social security numbers, and much more. Access the 24/7 LastPass Support Center (self-help articles, videos, and additional resources). I am using the "contact us" forms both at and but the result is always the same. I have an Enterprise plan and I am trying to get in contact via email with the support team since December, 28th but without success - basically 19 days ago!!
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |