![]() Simply drop it off and pick it up or provide round-trip shipping, and we will provide our professional service at no charge!ĮXPLORE SCIENTIFIC warranties our products to be free from defects in materials and workmanship for a specified period based on product type. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any lost or damaged shipment.Īnytime an EXPLORE SCIENTIFIC branded product needs adjustments, cleaning, or collimation, we will do this service for free, even beyond the warranty period. An RMA is required for this service as well. In the event, that you must return product to EXPLORE SCIENTIFIC, we recommend that you use a carrier that offers shipment tracking for all returns and insure your package for safe return to EXPLORE SCIENTIFIC so that you are completely protected if the shipment is lost or damaged in transit. If it has been more than 30 days since the item was purchased, customers are responsible for shipping costs related to returning the product to our facility. Each returned product or part shipped to Explore Scientific must include the RMA number, a written statement detailing the nature of the claimed defect, as well as your name, return shipping address and your phone numbers where we and/or the carrier returning your product can reach you. If you need help in using your RMA Number call us at 1-86. Prior to the return of any product or part, you must be registered as the current owner, and your RMA Number must be used. Simply drop it off and pick it up or provide round-trip shipping. This will generate all of the required Return Merchandise Authorization ( RMA) information. Once registered, you may simply visit our returns portal and enter the reason for return and the serial number. Please use this number to register your item. When you purchase an EXPLORE SCIENTIFIC product, you will notice that there are serial numbers on most telescopes, eyepieces and major components. So we are working towards eliminating the hassle of obtaining an authorization to send in your product for repairs or routine service. We know that you are busy and that your time is precious. ![]() For example, a purchase date of January 1, 2018, would be entered as 010118. For products that do not include a serial number, use the product item number followed by the date of purchase expressed in a six-digit format. Please use this number to register your item. When you purchase an EXPLORE SCIENTIFIC product, you will notice that there are serial numbers on most telescopes, microscopes, binoculars, riflescopes, eyepieces, and other major components or educational products. ![]() If registered within 60 days of purchase, your product will have additional warranty protection against manufacturer defects. To maximize the warranty coverage provided by EXPLORE SCIENTIFIC, it is important that you promptly register your product either by mailing in the enclosed card to 1010 South 48th Street, Springdale, AR 72762 or by visiting /product-registration. If you have any questions or concerns about your product and its warranty or if you need advice on getting started, please contact us at 1-86. Upon receipt of your product, we encourage you to thoroughly inspect it, promptly register it and familiarize yourself with the applicable warranty coverage as outlined below. A huge part of ensuring that our customers have the experiences they seek is providing unwavering support and product protection. With a mission to make outdoor and scientific exploration accessible and affordable, EXPLORE SCIENTIFIC has been putting people on a path to adventure since 2008.
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